Privacy Policy

Value Downloads is committed to ensuring the protection of personal information of our staff, customers, clients and users of this web site. It has always been fundamental to the way we do business at Value Downloads in all our relationships, either on or off the Internet: we are committed to keeping personal information accurate, confidential, secure and private. Any credit card information collected will be handled securely to ensure confidentiality.

Value Downloads’ policy is simple: we collect personal information about you only when you knowingly and willingly provide it, and we will not share or otherwise profit from the distribution of personal data beyond the use it was provided to fulfill.

Our practices conform with the Canadian Standards Association (CSA) Model Code for the Protection of Personal Information (CAN/CSA – Q830-06). The code consists of ten inter-related principles which are outlined below.

The Ten Privacy Principles

1. Principle 1 – Accountability
2. Principle 2 – Identifying Purposes
3. Principle 3 – Consent
4. Principle 4 – Limiting Collection
5. Principle 5 – Limiting Use, Disclosure and Retention
6. Principle 6 – Accuracy
7. Principle 7 – Safeguarding Customer Information
8. Principle 8 – Openness
9. Principle 9 – Customer Access
10. Principle 10 – Handling Customer Complaints and Suggestions

Principle 1 – Accountability

Value Downloads is responsible for all personal information under its control including any personal information disclosed to third parties for processing. Value Downloads has established policies and procedures to comply with its own privacy code, and has designated one or more persons to be accountable for compliance.

Principle 2 – Identifying Purposes

Value Downloads will identify the purposes for collecting personal information, prior to or at the time it is being provided. Personal information will not be used for a purpose not previously identified without further individual consent, unless the new purpose is required by law.

Principle 3 – Consent

The knowledge and consent of the customer are required for the collection, use or disclosure of customer information, except where inappropriate.

Principle 4 – Limiting Collection

The collection of personal information shall be limited to that which is necessary for the purposes identified by Value Downloads.

Principle 5 – Limiting Use, Disclosure and Retention

Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.

Principle 6 – Accuracy

Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

Principle 7 – Safeguarding Customer Information

Value Downloads protects personal information with safeguards appropriate to the sensitivity of the information. During sensitive data transmissions (credit card info, etc) SSL encryption is used to ensure that all sensitive data remains protected.

Principle 8 – Openness

Value Downloads will make specific information about its personal information management policies and practices readily available to individuals.

Principle 9 – Customer Access

Upon request, Value Downloads will inform individuals of the existence, use, and disclosure of their personal information and provide access to that information. An individual shall be able to verify the accuracy and completeness of their information, and may request that it be amended, as appropriate.

Principle 10 – Handling Customer Complaints and Suggestions

Value Downloads will provide procedures to receive and respond to complaints or inquiries about policies and practices relating to the handling of personal information. These procedures will be easily accessible and simple to use.

Employee Confidentiality

Upon employment, every employee of Value Downloads is required to sign a “Confidentiality Agreement and Code of Ethics” that ensures the confidential handling of business information. This agreement demonstrates our commitment, both collectively and as individuals, to protecting the confidentiality of information held by the company, including specifically, “customer information.”

Limitation of Liability

Complete confidentiality and security is not yet possible over the Internet. Internet use and communication is subject to interception, loss and alteration. On whichever site you provide personal information, it is possible for a third party to view that information. It is not surprising, for example, that messages to newsgroups have resulted in unsolicited email from spammers. You acknowledge and agree that Value Downloads shall not be responsible for any damages you may suffer as a result of the transmission of confidential or sensitive information over the Internet, and that all such communications will be at your own risk.

Contact Us

We hope you find this statement informative and clear. Please email us using the Contact Us page regarding any questions or further information you may be interested in. Or, if you prefer, contact us in writing, at:

Value Downloads
Av. Peru y 37 este
Panama City, Panama

Value Downloads reserves the right to update and amend this policy as it is deemed necessary or appropriate to do so. Please check back often to be appraised of any changes.